AMELENA

Return & Refund Policy

At Amelena, we want you to love what you ordered. If something isn't quite right, you can return or exchange it within 30 days of receiving your order.

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To be eligible, items must be unworn, unwashed, and unused, with the tags attached and in their original packaging. Hijabs can be returned or exchanged under the same conditions — please try them on over an undercap and keep the tags attached.

Changed Your Mind?

You're never stuck with something you don't love. Within 30 days, you can exchange it for another size, colour, or style, or take store credit for the full value, valid for 12 months.

Our Mistake?

If we sent the wrong item, or something arrived damaged or defective, tell us within 7 days of delivery and we'll make it right — a full refund to your original payment method, or a replacement, your choice.

How to Start a Return

Email us at amelenadesigns@gmail.com with your order number and what you'd like to return or exchange. We'll reply within 24–48 hours with the return address and next steps.

Return Shipping

Return shipping is paid by the customer, and we recommend a tracked and insured method. Original shipping fees are non-refundable. If the return is because of our mistake, we'll cover the return shipping too. We'll process your exchange or store credit within 7–10 working days of receiving your return; refunds take 3–5 business days to appear on your statement after we've issued them.

International Orders

Return shipping is paid by the customer, and we recommend a tracked and insured method. Duties and taxes paid at checkout or at customs are non-refundable.

Incorrect Address

Please double-check your address at checkout. If a parcel comes back to us because the address was incorrect, we'll reship it once the reshipping cost is settled.

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